(4.3 / 5)4+ Ratings

Red Roof Reviews

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Overall Rating

4.3
4 Reviews
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About Red Roof

Redroof.com is an online platform for Red Roof Inn, a hotel chain offering affordable stays across the United States. The website allows users to find and book hotels, with options to check in and out on specific dates. It offers a Member Exclusive Rate for members, allowing them to save on every stay and earn points towards free nights and other rewards.

The platform features four brands of hotels: Red Roof Inn, Red Roof Plus+, The Red Collection, and HomeTowne Studios. Each brand offers different levels of comfort and service at varying price points.

  • Red Roof Inn provides a warm and welcoming environment with a value price, without sacrificing quality and convenience.
  • Red Roof Plus+ offers Upscale Economy® hotels with modern upgrades and enhanced comfort, style, and service at an affordable rate.
  • The Red Collection is a portfolio of midscale, hyper-local, and unique hotels located in the hearts of cities travelers love.
  • HomeTowne Studios offer the essentials of home for a comfortable, clean, and convenient extended stay.

The website also features travel guides to help plan trips and offers hotel deals for discounted travel. Users can also find information about group rates for hotels or low guest room rates. The platform also has a mobile app for easy planning, booking, and managing stays. RediRewards members can earn bonus RediPoints when booking through the app.

In summary, redroof.com is a comprehensive platform for finding, booking, and managing stays in Red Roof Inn hotels across the United States. It offers a range of options to suit different budgets and preferences, with opportunities to earn rewards and save on stays.

Red Roof Pros & Cons

Pros:

  • Convenient Location: Many Red Roof Inn locations are convenient and easily accessible.
  • Affordable Prices: Red Roof Inn is known for offering value-priced accommodations.
  • Pet-Friendly: Red Roof Inn welcomes one well-behaved domestic pet per guestroom at most locations.
  • Corporate and Group Travel Options: Red Roof Inn offers tailored corporate hotel rates and customized accounts for business travelers, as well as options for crew-based and group travel.
  • Loyalty Program: The RediRewards program is a customer loyalty program that offers rewards and benefits to frequent guests.

Cons:

  • Poor Customer Service: Many customers have reported poor customer service, with some even mentioning being thrown out of their rooms due to complaints about roaches.
  • Dirty Floors and Pest Issues: There have been numerous complaints about dirty floors and pest issues, including roaches and venomous spiders.
  • High Price Level: Some consumers have noted that the price level of Red Roof Inn is high despite the convenience and affordability.
  • Refund Issues: Many customers have requested refunds due to poor service and unsatisfactory conditions, which has led to a low overall satisfaction rate.

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Red Roof Customer Reviews (4)

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Michelle Flood
Michelle Flood
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Jul 5, 2024
Raul Robinson
Raul Robinson
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Jul 5, 2024
Júlia Oliveira
Júlia Oliveira
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Jul 5, 2024
Tilly O'Brien
Tilly O'Brien
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Jun 30, 2024

Red Roof Customer’s Q&A

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Red Roof Features and Benefits

Redroof.com offers several key features and benefits to its users:

RediRewards Program: This is the loyalty program of Redroof.com. Members earn points with each stay, which can be redeemed for free nights, discounted stays, gift cards, and select merchandise. Members also receive the lowest available rate when booking.

RediAccess: This feature provides members with discount offerings across thousands of businesses, including events, amusement parks, car rentals, airlines, restaurants, childcare, lifestyle services, fitness, wellness services, auto, financial services, and local and national coupons.

RediSave: Members can book a 30% discount at any location on any day when they combine their RediPoints with an accepted form of payment.

RediShop: This feature allows members to use their RediPoints to purchase gift cards or merchandise through an online catalogue.

Mobile App: The Redroof.com mobile app offers features like exclusive booking, discounts, special rates, and the ability to view current, upcoming, and past stays. Users can also easily re-book past stays and check out directly from the app.

Comfort & Amenities: Redroof.com offers upgraded rooms for additional space and extra amenities including in-room coffee, microwave, and mini-refrigerator.

Please note that all features and benefits should be verified on the Redroof.com website as they can change without notice. It's always a good idea to check for the latest deals and discounts before booking.

Red Roof Pricing

Redroof.com offers a range of pricing options for its customers. The cost of a stay can vary greatly depending on the location, the type of room booked, and the time of year.

Discounts and Deals: Redroof.com offers various discounts and deals throughout the year. These can include discounts for government and military personnel, seniors, pet travelers, and AAA members. They also offer a rewards program, RediRewards, where members can earn points towards free nights and other rewards.

Group Rates: For those traveling in a group, Redroof.com offers special group rates which can make the cost of a stay more affordable.

Room Upgrades: Upgrading to a Superior room can provide guests with more in-room extras like a microwave, mini-fridge, in-room coffee, hair dryer, iron, and work space with chair. However, these upgrades will come at an additional cost.

Please note that all pricing information should be verified on the Redroof.com website or by contacting the hotel directly as prices can change without notice. It's always a good idea to check for the latest deals and discounts before booking.

Payment Method

Redroof.com requires a credit card for all online hotel reservations. This guarantees the reserved room until the arrival date. The credit card will not be charged until arrival at the hotel.

If uncomfortable using a credit card online to book a reservation, reservations can be made by calling 1-800-RED-ROOF or by contacting the hotel property directly.

In case of forgetting to cancel the online reservation as stated in Red Roof’s cancellation policy, the credit card will be charged for one night’s stay.

Reservations can be reviewed or updated online by submitting the confirmation number and last name. If there are issues with accessing or modifying the reservation online, assistance can be sought by calling 1-800-RED-ROOF.

All online reservations made through redroof.com are safe and secure. Personal data as well as credit card information are processed through a secure computer server which encrypts the information while in transit for further protection.

In summary, redroof.com accepts credit card payments for all online hotel reservations, and ensures the security of personal and credit card information.

Red Roof FAQs

FAQ

Red Roof Alternatives

Here are some alternatives to redroof.com:

  1. ExtendedStayAmerica.com: Offers extended stay hotels across the U.S.
  2. WoodSpring.com: Provides value-priced extended stay hotels.
  3. BusinessTravelNews.com: A resource for business travel news and information.
  4. InTownSuites.com: Offers extended stay accommodations.
  5. TripsWithPets.com: A resource for finding pet-friendly accommodations.
  6. HotelGuides.com: Helps users find and book hotels across the U.S.

These websites offer similar services to redroof.com, including hotel bookings and travel resources. They cater to different needs such as extended stays, business travel, pet-friendly accommodations, and more. Users can compare prices, locations, and amenities to find the best fit for their travel needs.

Please note that the services and offerings of these websites may vary, and it's always a good idea to check the specific details on each website before making a booking.

If you need more alternatives, consider using online tools like Semrush or SimilarWeb, which provide lists of competitors and alternatives to various websites.

Remember, each website has its own unique features and benefits, so it's important to consider your specific needs and preferences when choosing an alternative to redroof.com. Happy travels!

FAQ

How To Open A Red Roof Account?

To open an account on redroof.com, follow these steps:

  1. Visit the redroof.com homepage.
  2. Click on the JOIN OR SIGN IN button located at the top right corner of the page.
  3. A new page will open where you can choose to Sign In or Join.
  4. To create a new account, click on the Join button.
  5. You will be asked to provide your personal information such as your name, email address, and phone number.
  6. After filling in the required information, click on the Join Now button to create your account.

Once the account is created, you can start earning rewards through the RediRewards program. This program allows you to earn points for every dollar spent on room rates at any Red Roof Inn, Red Roof PLUS+, The Red Collection, or HomeTowne Studios by Red Roof property. These points can be redeemed for a variety of rewards including gift cards, merchandise, or a free night’s stay.

Remember, a credit card is required for all online hotel reservations at Red Roof. This guarantees your reserved room until your arrival date. Your credit card will not be charged until you arrive at the hotel.

In case of any issues, you can contact Red Roof directly by calling 1-800-RED-ROOF or by visiting the Contact Us page and filling out their form.

That's it! You're now ready to enjoy the benefits of having an account on redroof.com.

FAQ

Red Roof Return Policy?

The return policy of redroof.com, also known as the cancellation policy, requires users to cancel their reservations if they cannot honor them. If a reservation is not cancelled and the user does not show up, the credit card used to guarantee the reservation will be charged for one night's stay.

Reservations can be cancelled online, via phone call to 1-800-RED-ROOF (1-800-733-7663), 1-877-EXTENDED for HomeTowne Studios, or directly with the hotel. If the cancellation meets the hotel’s cancellation criteria, any points earned through the RediRewards program will be returned to the member account and are available for future use.

To view, modify, or cancel reservations online, users can submit their confirmation number and last name. If there are issues with accessing or modifying the reservation online, assistance can be sought by calling 1-800-RED-ROOF.

In summary, the return policy at redroof.com is flexible, allowing users to cancel their reservations if necessary, and ensuring that their RediRewards points are returned to their account for future use. It's important to note that failure to cancel a reservation can result in a charge for one night's stay.

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